MANILA - Cebu Pacific found no evidence that one of its passengers' checked-in bags was pilfered, the airline said Monday evening.
In a video that has since gone viral on social media, a female passenger who flew from Hong Kong to Manila on Saturday April 14, could be seen angrily complaining that some items from her checked-in bag, including an iPad, were missing.
Cebu Pacific said it has investigated the incident but found no proof of baggage pilferage.
"After a full and thorough investigation, which included inquiries with the ground staff, viewing body cam and fixed CCTV footage, among others, we have found that there were no discrepancies nor indications of tampering in the baggage of the concerned passenger under the care and custody of Cebu Pacific," the airline said in a statement.
The carrier said it is providing all information and footage to the authorities, and submitting a full report to the Manila International Airport Authority.
In an interview with DZMM Teleradyo, the man who uploaded the viral video said there was an unusually long wait before checked-in bags were released from the plane.
But Manila International Airport Authority general manager Ed Monreal said the delay could have been due to a number of reasons.
"Well, pwede namang mangyari yun kung saan naka-park ang eroplano. Pangalawa ang mga bagahe po, ang ibang bagahe may ibang specific destinations na idinadaan po sa Customs bago ikarga sa conveyor, so baka dun naantala," Monreal said in a separate interview with DZMM.
(Well, that could happen if the plane was parked. The baggage also have specific destinations that need to go through customs before being put on the conveyor, so that's where they may have been delayed.)
Cebu Pacific earlier said the passenger flew via another airline from London to Hong Kong where she retrieved her luggage prior to boarding a Cebu Pacific flight bound for Manila.